Privacy Policy

1. Introduction

EZProxies ("we", "us", "our") operates the websites www.ezproxies.com, panel.ezproxies.com, and clients.ezproxies.com, as well as related proxy services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

Account Information

When you create an account, we collect:

• Name, email address, and phone number
• Billing address and payment information
• Account credentials (username and hashed password)

Usage Information

When you use our proxy services, we may collect:

• IP addresses used to authenticate with our proxies
• Bandwidth usage and connection metadata (bytes transferred, request counts)
• Timestamps of connections

We do not log, monitor, or store the content of traffic routed through our proxies. We do not inspect URLs, page content, or any data you transmit through the proxy.

Technical Information

When you visit our websites, we automatically collect:

• Browser type and version
• IP address and approximate location
• Pages visited and referral source
• Device type and operating system

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our proxy services
• Process payments and manage your account
• Authenticate your access to proxy nodes
• Monitor bandwidth usage for billing and capacity planning
• Communicate with you about your account, orders, and support requests
• Detect and prevent fraud, abuse, and violations of our Terms of Service
• Comply with legal obligations

4. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Payment processors — to process transactions securely
• Infrastructure providers — who host our servers and services, under strict confidentiality agreements
• Law enforcement — when required by law, subpoena, or court order

5. Data Retention

We retain your account information for as long as your account is active or as needed to provide services. Connection metadata (bandwidth usage, timestamps) is retained for up to 90 days for billing and support purposes. You may request deletion of your account and associated data by contacting support.

6. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL)
• Bcrypt hashing of passwords
• API key authentication for server-to-server communication
• Role-based access controls for administrative functions

No method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Cookies

We use essential cookies to maintain your session and authentication state. We do not use third-party tracking cookies or advertising cookies. The session cookie (ezproxies_session) expires after 24 hours.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict processing of your information
• Data portability

To exercise any of these rights, please contact us.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us or email us at [email protected].